Last updated: 20-1-2026
ARTICLE 1 - INTRODUCTION AND IDENTITY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Lunaviera We act as the Data Controller for your data. Our full business and contact details can be found in Article 1 of our Terms of Service and at the bottom of this document.
ARTICLE 2 - WHAT DATA DO WE COLLECT?
2.1 Order Information: Upon a purchase, we collect your name, billing address, shipping
address, email address, and phone number.
2.2 Payment Details: Payments are handled via secure, certified third-party payment providers (PCI-DSS compliant, such as Stripe or PayPal). We do not store full credit card numbers or bank details ourselves; we only receive the necessary status information to link and process your order.
2.3 Device Information: We automatically collect data about your web browser, IP address, time zone, and cookies.
2.4 Customer Service: Data you share via email or chat for support. ARTICLE 3 - LEGAL BASES FOR PROCESSING
In accordance with the GDPR and international privacy legislation, we process your data based on the following grounds:
● Performance of the contract: Necessary to process, pay for, and deliver your order.
● Legal obligation: Necessary to comply with tax and accounting obligations.
● Legitimate interest: For fraud control, security of the Site, and improving our shopping
experience.
● Consent: For marketing purposes (such as newsletters and SMS), which you can
withdraw at any time.
ARTICLE 4 - DATA SHARING AND INTERNATIONAL TRANSFER
4.1 Shopify: Our web store runs on Shopify Inc. Your data is stored on secure servers in the USA and Canada.
4.2 Logistics & Asia: For the performance of the contract, your name and address are shared with our international logistics partners and distribution centers (potentially located in Asia or outside the EEA).
4.3 Safeguards: When transferring data to countries outside the EEA, the UK, or Canada (such as Asia), we use Standard Contractual Clauses (SCCs) or similar EU-approved safeguards to ensure your privacy remains protected.
4.4 Marketing & Profiling: We use automated decision-making and profiling to make our marketing more relevant to you. This means that systems from partners such as Klaviyo, Meta, Google, and TikTok can automatically determine which advertisements or emails you see based on your browsing behavior on our Site.
ARTICLE 5 - SMS MARKETING & PRIVACY
In accordance with Article 10 of our Terms of Service: We use your phone number to send order updates and, if you have given explicit consent, for SMS marketing. Our site uses cookies to keep track of which items are placed in your shopping cart. Opt-out: You can unsubscribe from SMS at any time by simply replying "STOP" to one of our messages.
ARTICLE 6 - YOUR GLOBAL PRIVACY RIGHTS
We respect the rights of consumers worldwide:
● Europe (GDPR), Ireland & United Kingdom: You have the right to access, correction, deletion, and restriction of processing. You also have the right to lodge a complaint with your national data protection authority (such as the DPC in Ireland).
● Canada (PIPEDA & Law 25 Quebec): We guarantee the confidentiality of your data. Your data is transferred across national borders for logistical purposes. You have the right to access and correction.
● Australia (Privacy Act): We process data in accordance with the Australian Privacy Principles. For complaints, you can contact the OAIC.
● United States (CCPA/CPRA): You have the right to deletion and to opt-out of the "sale" or sharing of data for targeted advertising.
ARTICLE 7 - COOKIES AND AUTOMATED TRACKING
We use cookies and pixels (such as the Meta Pixel) to personalize your experience and optimize advertisements. We use profiling to make personal offers based on your interaction
with the Site. You can manage cookies through your browser settings, but this may affect the functionality of the Site.
ARTICLE 8 - RETENTION PERIOD
We do not store your data longer than necessary:
● Transaction data: We keep this data during the statutory tax retention periods (usually 7 to 10 years, depending on your jurisdiction) and as long as necessary for warranty claims.
● Marketing data: Until you withdraw your consent or ask us to delete the data. ARTICLE 9 - PRIVACY OFFICER
In accordance with Canadian legislation (Law 25) and international guidelines, we have appointed a Privacy Officer. For all your questions about your privacy or exercising your rights, please contact: Privacy Officer: Info@lunaviera.com
ARTICLE 10 - CONTACT
For complaints or questions, you can reach us at: PAIDINFULL,Ben Van Meerendonkstraat 129,1087LB Amsterdam,Netherlands,98381784