Last updated: 20-1-2026
ARTICLE 1 - IDENTITY OF THE ENTREPRENEUR
1.1 This website is operated by: PAIDINFULL trading under the commercial name lunaviera.com
1.2 Business Address: Ben van meerendonkstraat 129,1087LB,Amsterdam,netherlands
1.3 Registration Details: 98381784. VAT Identification Number:NL005328768B95
1.4 Contact: info@lunaviera.com We guarantee a substantive response to legal questions, complaints, or warranty claims within 48 hours on working days.
ARTICLE 2 - APPLICABILITY AND SCOPE
2.1 These terms and conditions apply to every offer and every agreement concluded between the Entrepreneur and the Consumer worldwide, with specific provisions for: the Netherlands, Belgium, Germany, France, Italy, Spain, Ireland, Sweden, Norway, Denmark, Finland, the United Kingdom, Canada, and Australia.
2.2 B2B Exclusion: These terms are exclusively aimed at consumers (natural persons not acting for purposes related to a trade, business, craft, or profession). Business customers are excluded from the right of withdrawal and specific consumer warranties.
2.3 Mandatory Law: If a provision in these terms conflicts with mandatory local consumer law in the Consumer's country, the local law shall prevail. The remaining provisions remain in full force.
ARTICLE 3 - THE OFFER AND THE AGREEMENT
3.1 Price Transparency: All prices are shown in the local currency. For consumers in the EU (including Ireland) and the UK, prices include VAT (in accordance with IOSS/UK VAT schemes), unless otherwise stated for orders above the tax threshold.
3.2 Formation: The agreement is officially concluded the moment the Consumer places the order and the payment is successfully completed. In jurisdictions where the law requires
manual acceptance by the entrepreneur, the Entrepreneur reserves the right to dissolve the agreement within 48 hours in case of stock shortages or manifest pricing errors.
3.3 Manifest Errors: The Entrepreneur is not bound by an offer in the event of a manifest mistake or pricing error (e.g., €1.00 instead of €100.00), provided the consumer should reasonably have understood that it was a mistake.
ARTICLE 4 - INTERNATIONAL LOGISTICS AND TAXES
4.1 Origin: The Consumer acknowledges that products are shipped directly from international distribution centers (potentially outside the Consumer's region, including Asia) to optimize costs for the Consumer.
4.2 Import Duties and VAT: For orders up to €150 / £135 / €150 (IE): VAT is collected directly at checkout. The Entrepreneur remits this via the IOSS or UK VAT scheme. For orders above these thresholds: The Consumer acts as the "Importer of Record". Local import duties, customs fees, and extra VAT upon delivery are entirely for the account of the Consumer.
4.3 Refusal: If a package is refused due to customs costs or not collected from a pick-up point, the Entrepreneur may deduct the actual direct return and administrative costs from the refund.
ARTICLE 5 - WITHDRAWAL AND RETURN POLICY
5.1 Statutory Cooling-off Period: Consumers in the EU (incl. Ireland), EEA, and the UK have 14 days after receipt of the product to withdraw from the agreement without giving a reason. For the Rest of the World, a period of 14 days applies unless local law prescribes otherwise.
5.2 Return Location & Costs: The return address may be located outside the consumer's region (e.g., in Asia). The costs for the return shipment are 100% for the account of the Consumer. The Consumer is explicitly advised that international shipping costs to Asia can be high (indicatively €25-€30, depending on weight and carrier).
5.3 Burden of Proof & Requirement: The Consumer is responsible for the choice of carrier and proof of shipment. A valid Track & Trace proof is an absolute requirement for a refund in case of loss during the return shipment.
5.4 Exclusions: The right of withdrawal expires for: Sealed hygiene products (such as cosmetics, underwear, earrings) whose seal has been broken after delivery, and custom-made products manufactured according to the Consumer's specifications.
5.5 Model Form: The Consumer can use the statutory model withdrawal form as available on the website.
ARTICLE 6 - STATUTORY WARRANTY AND CONFORMITY
6.1 EU General: We guarantee that products meet reasonable expectations and statutory
conformity requirements (minimum 2-year statutory warranty).
6.2 Spain (ES): Consumers are entitled to a statutory warranty period of 3 years for new
products.
6.3 France (FR): Consumers are entitled to the 'garantie légale de conformité' (2 years) and the warranty against hidden defects (vices cachés).
6.4 Australia (ACL): Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
6.5 Ireland (IE) & United Kingdom (UK): Under the Consumer Rights Act 2022 (IE) and the Consumer Rights Act 2015 (UK), the consumer has a 'short-term right to reject' (full refund) for up to 30 days in case of defects.
ARTICLE 7 - PAYMENT AND FRAUD PREVENTION
7.1 Retention of Title: All delivered goods remain the property of the Entrepreneur until the full
purchase price (including any costs) has been paid.
7.2 Chargebacks: In case of unjustified chargebacks (e.g., claiming non-receipt while Track & Trace shows delivery), all collection costs and legal fees will be fully recovered from the Consumer.
ARTICLE 8 - COMPLAINTS AND DISPUTE RESOLUTION
8.1 Procedure: Complaints about the execution of the agreement must be submitted fully and
clearly described via info@lunaviera.com within a reasonable period after discovery. 8.2 ODR Platform (EU): The European Commission provides a platform for online dispute
resolution: http://ec.europa.eu/consumers/odr.
8.3 Country-specific Bodies: Consumers may submit disputes to: ARN (SE), Forbrukertilsynet (NO), CCPC (IE), Center for Klageløsning (DK), or Kuluttajariitalautakunta (FI).
ARTICLE 9 - JURISDICTION AND COUNTRY-SPECIFIC CLAUSES
9.1 Choice of Law: The agreement is governed by the laws of The Netherlands without prejudice to mandatory local consumer law in the Consumer's country.
9.2 Quebec & Ontario (Canada): The French language version is binding if the website is offered in French. The 'Class Action Waiver' is expressly not applicable in the provinces of Quebec and Ontario.
9.3 Italy (Specific Approval): In accordance with Articles 1341 and 1342 of the Italian Civil Code, the Consumer in Italy, by accepting these terms, specifically agrees to: Article 4.3 (Costs upon refusal), Article 5.2 (International return costs), and Article 9.1 (Choice of law).
9.4 Finland: The Consumer in Finland explicitly agrees to bear the costs of return shipping by accepting these terms prior to purchase.
9.5 Class Action Waiver: To the extent permitted by law (and with the exception of Quebec/Ontario), the Consumer agrees that disputes shall be settled exclusively on an individual basis and not as part of a class action.
ARTICLE 10 - PRIVACY (GDPR/PIPEDA/ACL)
10.1 Personal data are processed in accordance with the GDPR, the Irish Data Protection Acts, UK Data Protection Act, PIPEDA (Canada), and the Privacy Act (Australia). Marketing communication only takes place after explicit opt-in from the Consumer.
ARTICLE 11 - AMENDMENTS (UCT COMPLIANT)
11.1 The Entrepreneur reserves the right to amend these terms. Changes that are disadvantageous to the Consumer will be published at least 30 days prior to the change. For current orders, the terms as they stood on the day of the transaction remain in effect.