Last updated: 20-1-2026
ARTICLE 1 - LOGISTICS AND PROCESSING
To guarantee you the highest quality and the most competitive prices, our logistical chain operates in two phases:
1.1 Processing Time: After your order is placed, quality control, approval, and packaging take place. The average processing time is [1-3] business days.
1.2 Shipping Time: As soon as your package is handed over to our international logistics partner, the shipping time begins. This is the time the package is in transit from our distribution centers to your delivery address.
ARTICLE 2 - SHIPPING COSTS
2.1 Standard Shipping: To optimally serve our global community, we offer standard free shipping on all orders. No minimum order quantity is required, unless otherwise stated during the checkout process.
2.2 Exceptions: For specific promotions or express shipments, a small contribution to the shipping costs may be requested. If applicable, this will always be transparently displayed before you finalize your order.
ARTICLE 3 - INTERNATIONAL ORIGIN AND DELIVERY TIMES
3.1 International Network: We work with a global network of specialized distribution centers (including Asia and North America) to deliver exclusive products to you directly from the source.
3.2 Estimated Delivery Times:
● Netherlands & Belgium: Average [7-12] business days after processing.
● Ireland & United Kingdom: Average [8-14] business days after processing.
● United States & Canada: Average [10-18] business days after processing.
● Rest of the World: Average [12-20] business days after processing.
While we strive to deliver within the mentioned periods, the maximum delivery period is 30 days, unless otherwise agreed (as stated in Article 8.1).
3.3 Rights AU & CA: For consumers in Australia and Canada: Our delivery times are reasonable estimates. If a significant delay occurs, your rights under the Australian Consumer Law (ACL) or local Canadian consumer protection acts will be fully respected.
ARTICLE 4 - TAXES, VAT, AND CUSTOMS
In accordance with Article 4 of our Terms of Service, the following rules apply regarding taxes:
4.1 Orders below the threshold (€150 / £135 / €150 IE): For consumers in the EU (including Ireland) and the UK, VAT is collected directly at checkout via the IOSS or UK VAT scheme. You do not have to pay extra VAT upon delivery.
4.2 Orders above the threshold (€150 / £135 / €150 IE): For these shipments, you act as the "Importer of Record". Any local import duties, customs fees, and extra VAT upon delivery are entirely for the account of the Consumer.
4.3 Other Countries: For countries outside the EU and the UK, you are personally responsible for any local taxes or import duties.
ARTICLE 5 - TRACKING INFORMATION
As soon as your order leaves our distribution center, you will receive a shipping confirmation with a Track & Trace code.
5.1 Activation: Please note that for international shipments, it can take [2-5] business days before the tracking information becomes active and visible with the carrier.
ARTICLE 6 - SPLIT SHIPMENTS
If you order multiple products, they may be sent from different distribution centers. In that case, you will receive a separate tracking code for each package. There are no extra costs associated with this.
ARTICLE 7 - DELIVERY AND RISK
7.1 Responsibility: The Consumer is responsible for providing a correct and complete delivery address. The risk of damage and/or loss of products rests with the Entrepreneur until the moment of delivery to the Consumer or a pre-designated representative, in accordance with Article 5 of the Terms of Service.
7.2 Uncollected Packages: If a package cannot be delivered or is not collected from a pick-up point, it will be considered a refused shipment. In accordance with Article 4.3 of our Terms of
Service, the actual return shipping and administrative costs will be deducted from the refund.
ARTICLE 8 - DELAYED OR LOST SHIPMENTS
8.1 Exceeding Terms: If the delivery exceeds the indicative period by more than 30 days and there is no case of force majeure (such as customs blockages), the Consumer has the right to a free new shipment or dissolution of the agreement.
8.2 Loss: In the event of definitive loss by the carrier (after an official investigation), we will provide an appropriate solution in the form of a replacement product or a full refund.
ARTICLE 9 - CONTACT
For questions about your shipment, please contact our support team via info@lunaviera.com